Q1
How long it takes to me?
We have set up overseas warehouses in 5 countries: Spain, France, Czech, Russia, and United States. It takes 3-7 days from location. Other places ship from China, it will take 5-10 days by air.
Q2
Can you do OEM?
We can provide OEM services, your logo can be printed on the machine.
Q3
How can be your Distributor?
Please contact us with details about your market and approximate annual sales. We will follow up with you.
Q4
What’s the payment option?
We accept the Bank Transfer, PayPal, or Alipay.
Q5
Can I use my own forwarder to transport the products for me?
Yes, if you have your own forwarder, you can let your forwarder ship the products for you. And then you will no need to pay the freight to us.
Q6
How can I get after-sale service?
If your machine is damaged, faulty, or if you're unsure how to operate it, please take a clear video promptly and send it to us. Our team of professional technicians is ready to assist you in resolving any technical issues you may have.
Alterra Lighting
