Q1: How To Order?
A: Step 1: Please specify the model and quantity you need.
Step 2: We will issue a Proforma Invoice (PI) to confirm the order details.
Step 3: Once the shipping arrangements are finalized, payment can be processed.
Step 4: Finally, we will deliver the goods within the scheduled timeframe.
Q2: When will you make delivery?
A: Delivery lead times are as follows:
- Sample Order: 1-3 days after receipt of full payment.
- Stock Order: 1-7 days after receipt of full payment.
- OEM Order: 15-40 days after receipt of deposit.
Q3: What is your After-Sales Service policy?
A: We provide a 1-year warranty on all product lines. If you discover any defective parts upon first arrival, we will dispatch free replacements in your subsequent order. As an experienced manufacturer, we stand fully behind our quality and support.
Q4: What Payment methods do you support?
A: We accept L/C, Visa, PayPal, T/T, Western Union, MoneyGram, and Escrow.
Q5: What Transportation options are available?
A: Products can be transported by reliable carriers including DHL, UPS, EMS, FedEx, Air Freight, and Sea Freight.
Q6: Do you accept OEM custom orders?
A: Yes, custom OEM orders are accepted. The standard lead time for OEM requests is 15 to 40 days following receipt of the initial deposit.
Alterra Lighting
