Alterra Lighting
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Yes, sample orders to test and check quality are welcomed. Mixed samples are acceptable.
Sample orders require 2-7 days, while bulk orders for a 20ft container take approximately 30 days.
We usually ship via reliable courier services like DHL, UPS, or FedEx. It typically takes 3-7 days to arrive. Airline and ocean shipping options are also available.
Yes. Please inform us formally before production begins, confirm the layout design, and provide your logo file in high-resolution pixels.
Yes, we offer a comprehensive 12-month warranty on our products.
Our items are produced under a strict quality control system with a defect rate of under 0.2%. During the guarantee period, we will send spare parts alongside new orders for small quantities. For defective batch products, we will repair and return them or discuss customized solutions, including replacement based on the situation.
