Q1: Can we get a sample for reference?
Yes, but you need to pay sample cost and postage. If you place an order, the sample cost will be returned to you.
Q2: How long does it take to make a sample?
Normally, it takes 3-5 days to make it.
Q3: Do I need to pay deposit when contract is done?
Yes, 30% deposit within 3 working days is required. Our delivery time is based on the date that your deposit is already on our account.
Q4: Can you provide OEM service?
Yes, we can. It will depend on your requests; your logo will be customized on our products.
Q5: What is the standard packaging and shipping method?
Normally inner packing is a bag, outer packing is a carton box, or it can be packed according to your requests.
Q6: How can I send an inquiry?
You can reach out directly via our online inquiry portal. Our team will get back to you with detailed pricing and assistance within 24 hours.
Alterra Lighting
