Frequently Asked Questions
1. Are you a factory or a trade company?
We are a professional lighting factory located in Guzhen with over 20 years of manufacturing experience.
2. How do you ensure product quality?
We use high-quality materials including premium lampshades, crystals, and metals. 100% of products are tested for quality reliability throughout the production process, from raw materials to final assembly.
3. What shipping methods are available?
We offer Express (DHL, UPS, TNT, FEDEX), Air Freight for orders over 100kg, and Sea Freight. We can also coordinate directly with your designated shipping agent.
4. Can I customize the packaging with my logo?
Yes, we support OEM logo printing on cartons. Please provide your design requirements before production begins.
5. What is the standard lead time for orders?
Lead times vary depending on order volume and customization needs, typically ranging from 15 to 30 days for most standard lighting products.
6. Do your LED products come with a warranty?
Yes, we stand behind our quality. Our LED lighting products generally come with a 2-3 year warranty depending on the specific model and components.
Alterra Lighting
