Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer of LED lights with over 16 years of experience in production.
Can I order a single piece sample to test the quality?
Yes, absolutely. We welcome sample orders and suggest verifying the quality before placing bulk orders.
Do you provide OEM or ODM services?
Yes, we have 10 years of experience in providing professional OEM and ODM services to meet your requirements.
How do you handle faulty or defective products?
Our products are manufactured under a strict quality control system with a defect rate of less than 0.2%. During the guarantee period, we will replace small quantities with new orders. For defective batches, we will repair and resend them or discuss custom solutions including recall based on the situation.
Is it possible to print my custom logo on the LED light products?
Yes. Please inform us formally before we begin production, and confirm the design details based on our pre-production sample.
Alterra Lighting
