Questions and Answers
Q1
Are you a manufacturer or a trading company?
We are a manufacturer and can offer direct, high-quality services.
Q2
Can I order a sample for your products?
Yes, we welcome sample orders to test and verify the overall quality of the product.
Q3
Do you offer a guarantee for the products?
Yes, we offer a 2-3 year warranty on our products. We guarantee order quality matches the provided samples, and delivery will strictly follow our agreement.
Q4
Can you offer OEM services?
Yes, we support OEM requirements.
Q5
How should I process the payment if I place an order?
Typically, payment is processed via T/T or L/C. For small orders, we require 100% advance payment; for large orders, a 30% deposit in advance is required, with the remaining 70% due against the B/L after delivery.
Q6
How do I proceed with an order?
First, specify your requirements or application. Second, we provide a quotation based on your needs or recommendations. Third, the customer confirms the samples and places a deposit to formalize the order. Finally, we schedule and arrange production.
Alterra Lighting
